This page shows information and error messages about events in the FRITZ!Box. Messages triggered by programs on the connected computers are not displayed here, only in the respective programs.
The recording of events begins when FRITZ!Box is started. Every message is displayed along with the time at which the event occurred.
Use the tabs to select the area about which you would like to view more information.
All | Shows all events. |
Telephony | Shows all events concerning Internet and fixed-line telephony. |
Internet Connection | Shows all events concerning the Internet connection. |
USB Devices | Shows all events concerning the port for USB devices. |
WLAN | Shows all events concerning the WLAN connection. |
System | Shows all other events. |
Delete List | Only on the "All" settings page. Deletes the event log. |
Refresh | Refreshes the the call list display. |
Print Preview | Opens the list of events in the "Print Preview" window. The list can be printed from the "Print Preview" window. |
Login to the FRITZ!Box user interface from the IP address <IP address>.
With this message the FRITZ!Box indicates that its user interface was opened on a certain computer. This computer uses the IP address given in the message.
Login to the FRITZ!Box user interface from the IP address <IP address> failed (incorrect password).
An incorrect password was entered during an attempt to open the FRITZ!Box user interface from the computer with the given IP address.
Login to the FRITZ!Box user interface from the IP address <IP address> failed (incorrect password). To ensure security all valid sessions to IP address <IP address> will be ended.
Whenever the settings and information on the FRITZ!Box are accessed via a browser, a session ID in the background is used to ensure that the access is authorized.
The above message appears after any attempt to access the FRITZ!Box user interface using an illegal session ID. Since all connections between the FRITZ!Box and your browser were ended to ensure security, you must log back on to the FRITZ!Box interface using your password.
An illegal session ID can occur in the following cases:
Remote access via HTTPS from IP address <IP address>.
With this message the FRITZ!Box indicates that its user interface is being accessed for remote maintenance. The remote maintenance is being performed by a computer that uses the given IP address.
The FRITZ!Box settings were changed on the user interface.
The given message appears in the "Events" area whenever settings are changed in the FRITZ!Box user interface. This allows you to keep track of whether any changes are made that were not performed by you or other authorized users.
The service provider successfully updated the firmware for this device.
Your service provider installed an updated version of the firmware.
The service provider successfully transmitted settings to this device.
Your service provider transmitted to the device the settings for the services you ordered. Now you can use the services you ordered (like an Internet connection or a VoIP account).
No automatic configuration or updates by the service provider possible for this device: Connection to auto-configuration server failed.
The central server of your service provider for the administration of customer connections (auto-configuration server) is temporarily unavailable. The automatic configuration of your device, or the automatic check for available updates for your device, could not be performed. This message is displayed in the following situations:
No automatic configuration or updates by the service provider possible for this device: Login error.
Registration failed at the central server for the administration of customer connections (auto-configuration server) of your service provider. This message is displayed in the following situations:
No automatic configuration or updates by the service provider possible for this device: Invalid server certificate.
Could not establish the required secure connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.
No automatic configuration or updates by the service provider possible for this device: Server reports error.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.
The service provider could not transmit any settings to this device: Invalid record received.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.
No automatic configuration or updates by the service provider possible for this device: Connection aborted.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.
No automatic configuration or updates by the service provider possible for this device: Timeout.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.
Log in at Internet Service Provider failed.
Check the account information entered in the FRITZ!Box. If the data were entered correctly and the error message appears again, contact your Internet Service Provider.
Cannot connect to the Internet because the data volume specified by your rate has been exhausted.
The FRITZ!Box does not establish an Internet connection because the free capacity included in your rate has been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable the "Use rate information" setting in the user interface:
Cannot connect to the Internet because the free connection time offered by your rate has been exhausted.
The FRITZ!Box does not connect to the Internet because the free online time included in your rate has been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:
Cannot connect to the Internet because rate monitoring has been enabled and the current date is not known.
Disable rate monitoring to establish an Internet connection. Rate monitoring can be enabled again later.
Clearing Internet connection because the data volume specified by your rate has been exhausted.
The FRITZ!Box clears the Internet connection because the free capacity included in your rate has been used up. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:
Clearing Internet connection because the free connection time offered by your rate has been exhausted.
The FRITZ!Box clears the Internet connection because the free hours included in your rate have been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:
Clearing Internet connection because a rate monitoring has been enabled and the current date is not known.
Disable rate monitoring to establish an Internet connection. Rate monitoring can be enabled again later.
Clearing Internet connection briefly to prevent the Internet Service Provider from disconnecting you in the immediate future.
After a brief interval the Internet connection will be reestablished.
DSL not responding (no DSL synchronization).
Check that the DSL cable is plugged in correctly at the DSL splitter and at your FRITZ!Box. If all the cables are connected correctly and the error message appears again, contact your DSL provider.
DSL is available (DSL synchronization exists).
DSL synchronization was successful. Your DSL line is now ready for operation.
DSL synchronization starting (training).
The connection between FRITZ!Box and the DSL line is being synchronized (training). This process may take a few minutes and is concluded when the "Power" LED stops flashing.
The Internet connection was cleared because it was idle.
The Internet connection was cleared because the FRITZ!Box was no longer exchanging data with the Internet. You can switch off the automatic clearing of idle connections in the "Internet / Account Information" menu of the user interface.
Internet connection cleared.
The Internet connection may have been cleared for one of the following reasons:
Internet connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>
The Internet connection was established by the FRITZ!Box. The second part of the message specifies the IP addresses assigned by the Internet Service Provider during negotiation of the connection.
Internet connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>, Broadband PoP: <Broadband PoP>
The Internet connection was established by the FRITZ!Box. The second part of the message specifies the IP addresses assigned by the Internet Service Provider during negotiation of the connection. If the Point-to-Point Protocol (PPP) was used for the Internet connection, the "Broadband PoP" field contains the name of the PPP remote site.
If this message appears during an active Internet connection, it means that your Internet provider has renewed the IP address assigned to your Internet connection.
PPP negotiation failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the access information for your Internet Service Provider in the FRITZ!Box settings and try again to establish an Internet connection.
PPP negotiation failed: Loopback found.
The transmitted data were returned to FRITZ!Box. This suggests a problem with your Internet Service Provider's server. If the error occurs again, contact your Internet Service Provider.
PPPoE error: DSL synchronization lost. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: Incorrect parameter. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: Incorrect service name.
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: Illegal packet from PPPoE server. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: PPPoE server reports a system error: (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: PPPoE server reports a problem. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: Unknown error. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
PPPoE error: Timeout. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.
Connection cleared: The remote site does not respond to any LCP echo requests.
The connection was cleared because the remote site did not respond. If the error occurs again, contact your Internet Service Provider.
Timeout during PPP negotiation.
The system aborted trying to connect to the Internet because the expected response did not arrive within the specified time limit. If the error occurs again, check your access information and contact your Internet Service Provider.
Registration of Internet telephone number (<number>) failed. Reason for error: DNS error
Check the account information for Internet telephony to make sure that the registrar was entered correctly.
Registration of Internet telephone number (<number>) failed. Reason for error: Remote site not responding. Timeout.
Check the account information for Internet telephony. If the error occurs again, contact your Internet telephony provider.
Registration of Internet telephone number (<number>) failed. Remote site reports reason for error: <Message>
The messages listed here are transmitted by the Internet telephony provider. Please contact your Internet telephony provider for information about what the messages mean.
Internet telephony with <number> via <number> failed. Reason for error: <Message>
The messages listed here are transmitted by the Internet telephony provider. Please contact your Internet telephony provider for information about what the messages mean.
Clearing Internet (telephony) connection briefly to prevent the provider from disconnecting you in the immediate future.
After a brief interval the Internet telephony connection will be reestablished.
Internet (telephony) connection cleared: The remote site does not respond to any LCP echo requests.
The connection was cleared because the remote site did not respond. If the error occurs again, contact your Internet telephony provider.
Internet (telephony) connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>
The FRITZ!Box established the Internet connection with the given parameters.
Internet (telephony) connection cleared.
This message is shown when the timer function is enabled and the Internet connection is idle. The Internet connection is also cleared to apply changes to the settings.
PPP registration at Internet telephony provider failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the account information for your Internet telephony provider in the FRITZ!Box settings.
PPP negotiation for Internet telephony failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the account information for your Internet telephony provider in the FRITZ!Box settings.
PPP negotiation for Internet telephony failed: Loopback found.
The transmitted data were returned to FRITZ!Box. This suggests a problem with your Internet telephony provider's server. If the error occurs again, contact your Internet telephony provider.
Timeout during PPP negotiation for Internet telephony. (<Protocol name>)
The system aborted trying to connect to the Internet because the expected response did not arrive within the specified time limit. If the error occurs again, check your access information and contact your Internet telephony provider.
Dynamic DNS error: The specified domain name cannot be resolved.
The domain name entered in the update request does not exist. Check the domain name in the settings by selecting "Internet / Permit Access / Dynamic DNS" in the menu.
Dynamic DNS error: The DynDNS provider reports error <message>.
This message was transmitted by the Dynamic DNS provider. Check your account information. If the problem persists, contact your DynDNS provider.
Dynamic DNS error: The Dynamic DNS update was successful, but an error occurred during the subsequent DNS resolution.
The update request was confirmed by the DynDNS provider, but has not been implemented yet. After a few minutes your IP address will be converted automatically. If you would like to check it, open your domain in a web browser. If the connection cannot be established even after a long wait, contact your DynDNS provider.
The password is incorrect.
Enter the password again.
Note: If you saved the settings without a password, they can only be restored on the FRITZ!Box where the settings were originally configured. Settings must be saved with a password if they are to be imported to a different FRITZ!Box.
The specified file is not a valid import file.
The file you selected is not an import file.
The specified file is too large.
The file you selected is not an import file.
The import file contains a country setting that cannot be imported to this FRITZ!Box.
The settings can only be restored on a FRITZ!Box with the same country settings on the "Telephony / Regional Options" page.
The import file does not exist or is too small.
The file you selected is not an import file or does not exist.
The import file does not match the current version of the firmware.
The import file was generated on a FRITZ!Box with newer firmware.
Update the firmware on your FRITZ!Box and import the settings again.
The import file does not match this type of FRITZ!Box.
The settings can only be restored on a FRITZ!Box of the same type.
The import file does not match the FRITZ!Box for this OEM.
The settings can only be restored on a FRITZ!Box of the same type.
An unspecified error occurred.
Serious error during import procedure. The FRITZ!Box was reset to its factory settings.
WLAN station deregistered: Name: <name>, MAC address: <MAC address>.
The specified WLAN station is no longer registered at the FRITZ!Box. The cause may be:
WLAN station registered: Name: <name>, IP address: <IP address>, MAC address: <MAC address>, throughput: <throughput>.
The specified WLAN station has logged in to the FRITZ!Box as a WLAN remote site.
WLAN registration failed: The authentication algorithm is not supported. Name: <name>, MAC address: <MAC address>.
Because the WLAN client uses a method other than Open System or Shared Key for registration at the FRITZ!Box, it is not possible to register on the FRITZ!Box.
WLAN registration failed: Association error. Incompatible capabilities. Name: <name>, MAC address: <MAC address>.
Check the "Mode" setting in the FRITZ!Box WLAN settings by opening the "WLAN / Radio Settings" menu. The mode configured here must be supported by the WLAN adapter in the WLAN client. Select the setting "g + b".
WLAN registration failed: Association error. Illegal MAC address. Name: <name>, MAC address: <MAC address>.
The MAC address filter is enabled and a WLAN client not permitted in the list of known WLAN devices is attempting to register.
WLAN registration failed: Authorization failed. Name: <name>, MAC address: <MAC address>.
A WLAN station attempted to register using an invalid WLAN key. The FRITZ!Box rejected the WLAN connection. At no time did the WLAN station have any opportunity to exchange data with the network.
WLAN station registered: Reactivating WLAN at full power.
The FRITZ!Box works as a "Green Access Point (Green AP)" to optimize the energy efficiency of WLAN use: As long as no WLAN device is registered at the FRITZ!Box, the FRITZ!Box automatically reduces the power consumption of the WLAN module to a minimum.
The message notifies you that this hibernation was ended at the given time by the registration of another WLAN device.
No WLAN station registered any more: Reducing power consumption.
The FRITZ!Box works as a "Green Access Point (Green AP)" to optimize the energy efficiency of WLAN use: As long as no WLAN device is registered at the FRITZ!Box, the FRITZ!Box automatically reduces the power consumption of the WLAN module to a minimum.
This message notifies you that the WLAN module of the FRITZ!Box began hibernation at the given time. However, if the automatic transmission power rule is enabled, transmission power remains at 100% so that the module can still be reached by WLAN stations.
The file system contained on the USB mass storage device <device name> is not supported or the device has an invalid partition table.
FRITZ!Box supports the file systems FAT and FAT32.
Could not mount an NTFS partition on the USB mass storage device <device name>. Use the "Safely Remove Hardware" command before disconnecting the USB mass storage device from a Windows computer.
The FRITZ!Box cannot read the data from an inserted USB mass storage device because the condition of the data on the USB mass storage device is undefined. This can occur when a USB mass storage device was disconnected from a computer without using the "Safely Remove Hardware" command.
Proceed as follows to remedy the problem:
Printer sharing has not been started. Multiple printers are not allowed.
It is not possible to connect more than one printer to FRITZ!Box at the same time. Make sure that only one printer is connected to the USB port of the FRITZ!Box.
Transmission of WLAN settings failed. Several FRITZ!WLAN USB Sticks are plugged in simultaneously.
At any given time, only one FRITZ!WLAN USB Stick may be inserted in the USB port of the FRITZ!Box for transmission of the WLAN settings.
Connection established to online hard drive.
The FRITZ!Box established a WebDAV connection to your online memory. This message is displayed in the following situations:
Connection to online hard drive has been terminated.
The FRITZ!Box cleared the WebDAV connection to your online hard drive. This message is displayed in the following situations:
Could not establish connection to online hard drive: Not enough USB memory available.
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.
Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:
Could not establish connection to online hard drive: Reached transfer limit.
For the use of online storage, your provider defined a maximum data volume that may be transferred within a certain time period. This message appears whenever you have reached the maximum amount of data defined in your contract.
Contact the provider of your online memory in order to receive additional information and, if desired, to change the data transfer limit.
File transfer to online hard drive failed. Error: %s. File: %s
An error occurred during file transfer to your provider's WebDAV server, which indicates that certain restrictions apply to your online storage that were not fulfilled during file transfer.
Possible restrictions to online storage may include, for instance:
Contact the provider of your online storage to find out which restrictions apply to your online storage. For an example showing the restrictions that apply to 1&1 online storage, click here.
File transmission to online hard drive failed: USB memory missing. File: %s
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.
Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:
File transmission from online hard drive failed: USB memory missing. File: %s
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.
Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:
E-mail delivery failed: DNS error.
Could not resolve the name of the SMTP server.
E-mail delivery failed: Internal error.
An internal error occurred during e-mail delivery.
E-mail delivery failed: TCP error.
E-mail delivery failed: Timeout.
E-mail delivery failed. SMTP server reports: <Error message of the SMTP server>.
The e-mail could not be delivered.