Event Log

This page shows information and error messages about events in the FRITZ!Box. Messages triggered by programs on the connected computers are not displayed here, only in the respective programs.

The recording of events begins when FRITZ!Box is started. Every message is displayed along with the time at which the event occurred.

Use the tabs to select the area about which you would like to view more information.

Event Logs

All Shows all events.
Telephony Shows all events concerning Internet and fixed-line telephony.
Internet Connection Shows all events concerning the Internet connection.
USB Devices Shows all events concerning the port for USB devices.
WLAN Shows all events concerning the WLAN connection.
System Shows all other events.

Buttons

Delete List Only on the "All" settings page. Deletes the event log.
Refresh Refreshes the the call list display.
Print Preview Opens the list of events in the "Print Preview" window. The list can be printed from the "Print Preview" window.

FRITZ!Box Messages

Login to the FRITZ!Box user interface from the IP address <IP address>.
With this message the FRITZ!Box indicates that its user interface was opened on a certain computer. This computer uses the IP address given in the message.

Login to the FRITZ!Box user interface from the IP address <IP address> failed (incorrect password).
An incorrect password was entered during an attempt to open the FRITZ!Box user interface from the computer with the given IP address.

Login to the FRITZ!Box user interface from the IP address <IP address> failed (incorrect password). To ensure security all valid sessions to IP address <IP address> will be ended.
Whenever the settings and information on the FRITZ!Box are accessed via a browser, a session ID in the background is used to ensure that the access is authorized.
The above message appears after any attempt to access the FRITZ!Box user interface using an illegal session ID. Since all connections between the FRITZ!Box and your browser were ended to ensure security, you must log back on to the FRITZ!Box interface using your password.

An illegal session ID can occur in the following cases:

  • While the FRITZ!Box user interface was open in your browser, another web page opened in your browser attempted to configure settings in your FRITZ!Box.
    Remedy: We recommend that you do not surf in the Internet while you are logged on to the FRITZ!Box user interface. Leave the FRITZ!Box user interface by closing your browser and wait a moment before reopening the browser to surf.
  • You are using outdated versions of software like the "FRITZ!Box Monitor" or other supplementary programs for the FRITZ!Box. These programs do not have valid session IDs.
    Remedy: Download the current versions of this free supplementary software for your FRITZ!Box by opening the "Programs" menu in the FRITZ!Box interface, selecting the desired program, and starting the download process.

Remote access via HTTPS from IP address <IP address>.
With this message the FRITZ!Box indicates that its user interface is being accessed for remote maintenance. The remote maintenance is being performed by a computer that uses the given IP address.

The FRITZ!Box settings were changed on the user interface.
The given message appears in the "Events" area whenever settings are changed in the FRITZ!Box user interface. This allows you to keep track of whether any changes are made that were not performed by you or other authorized users.

The service provider successfully updated the firmware for this device.
Your service provider installed an updated version of the firmware.

The service provider successfully transmitted settings to this device.
Your service provider transmitted to the device the settings for the services you ordered. Now you can use the services you ordered (like an Internet connection or a VoIP account).

No automatic configuration or updates by the service provider possible for this device: Connection to auto-configuration server failed.
The central server of your service provider for the administration of customer connections (auto-configuration server) is temporarily unavailable. The automatic configuration of your device, or the automatic check for available updates for your device, could not be performed. This message is displayed in the following situations:

  • Initial operation
    A connection to the auto-configuration server is required for your service provider to transmit to the device all settings for the services you ordered. If this connection is not established, take your device into operation at a later point in time. Then follow the instructions transmitted by your service provider.
  • During operation
    Your device automatically connects to your service provider's auto-configuration server at regular intervals to obtain updates for the firmware. If the server cannot be reached, for instance because of server maintenance, the above message will be displayed. Available updates then will be obtained automatically the next time your device connects to the auto-configuration server. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

No automatic configuration or updates by the service provider possible for this device: Login error.
Registration failed at the central server for the administration of customer connections (auto-configuration server) of your service provider. This message is displayed in the following situations:

  • Initial operation
    If a registration error occurs while you are taking your device into operation for the first time, check the customer account data you received and repeat the procedure. If the data were entered correctly and the error message appears again, contact your service provider.
  • During operation
    If a registration error occurs during operation, the reason could be temporary maintenance work on your service provider's auto-configuration server. If the registration error occurs over a longer period of time and disrupts operation of your device, contact your service provider to remedy the error.

No automatic configuration or updates by the service provider possible for this device: Invalid server certificate.
Could not establish the required secure connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

No automatic configuration or updates by the service provider possible for this device: Server reports error.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

The service provider could not transmit any settings to this device: Invalid record received.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

No automatic configuration or updates by the service provider possible for this device: Connection aborted.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

No automatic configuration or updates by the service provider possible for this device: Timeout.
An error occurred during the connection to the central server of your service provider. You can restart this procedure by briefly disconnecting your device from the power source and then reconnecting it. If the message appears over a longer period of time and the operation of your device is disrupted, contact your service provider to remedy the error.

Messages on Internet and DSL

Log in at Internet Service Provider failed.
Check the account information entered in the FRITZ!Box. If the data were entered correctly and the error message appears again, contact your Internet Service Provider.

Cannot connect to the Internet because the data volume specified by your rate has been exhausted.
The FRITZ!Box does not establish an Internet connection because the free capacity included in your rate has been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable the "Use rate information" setting in the user interface:

  1. Click the "Set Rate" button in the "Internet / Online Meter / Overview of Rates" area.
  2. Remove the checkmark in front of the "Clear the Internet connection when specified data volume or connection time limit is reached" option.
  3. Confirm your change by clicking "Apply".

Cannot connect to the Internet because the free connection time offered by your rate has been exhausted.
The FRITZ!Box does not connect to the Internet because the free online time included in your rate has been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:

  1. Click the "Set Rate" button in the "Internet / Online Meter / Overview of Rates" area.
  2. Remove the checkmark in front of the "Clear the Internet connection when specified data volume or connection time limit is reached" option.
  3. Confirm your change by clicking "Apply".

Cannot connect to the Internet because rate monitoring has been enabled and the current date is not known.
Disable rate monitoring to establish an Internet connection. Rate monitoring can be enabled again later.

Clearing Internet connection because the data volume specified by your rate has been exhausted.
The FRITZ!Box clears the Internet connection because the free capacity included in your rate has been used up. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:

  1. Click the "Set Rate" button in the "Internet / Online Meter / Overview of Rates" area.
  2. Remove the checkmark in front of the "Clear the Internet connection when specified data volume or connection time limit is reached"option.
  3. Confirm your change by clicking "Apply".

Clearing Internet connection because the free connection time offered by your rate has been exhausted.
The FRITZ!Box clears the Internet connection because the free hours included in your rate have been exhausted. You cannot connect to the Internet again until the beginning of the next billing period. You configured this setting in the FRITZ!Box user interface.
If you would like to connect to the Internet again, disable rate monitoring in the user interface:

  1. Click the "Set Rate" button in the "Internet / Online Meter / Overview of Rates" area.
  2. Remove the checkmark in front of the "Clear the Internet connection when specified data volume or connection time limit is reached" option.
  3. Confirm your change by clicking "Apply".

Clearing Internet connection because a rate monitoring has been enabled and the current date is not known.
Disable rate monitoring to establish an Internet connection. Rate monitoring can be enabled again later.

Clearing Internet connection briefly to prevent the Internet Service Provider from disconnecting you in the immediate future.
After a brief interval the Internet connection will be reestablished.

DSL not responding (no DSL synchronization).
Check that the DSL cable is plugged in correctly at the DSL splitter and at your FRITZ!Box. If all the cables are connected correctly and the error message appears again, contact your DSL provider.

DSL is available (DSL synchronization exists).
DSL synchronization was successful. Your DSL line is now ready for operation.

DSL synchronization starting (training).
The connection between FRITZ!Box and the DSL line is being synchronized (training). This process may take a few minutes and is concluded when the "Power" LED stops flashing.

The Internet connection was cleared because it was idle.
The Internet connection was cleared because the FRITZ!Box was no longer exchanging data with the Internet. You can switch off the automatic clearing of idle connections in the "Internet / Account Information" menu of the user interface.

Internet connection cleared.
The Internet connection may have been cleared for one of the following reasons:

  • The Internet connection was cleared because you enabled automatic disconnection in the "Internet / Account Information" menu of the FRITZ!Box.
  • The DSL provider cleared the connection automatically.
  • The line was cleared to prevent the DSL provider from clearing the connection automatically.
  • The Internet connection was cleared because you changed settings and the settings are now being applied.

Internet connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>
The Internet connection was established by the FRITZ!Box. The second part of the message specifies the IP addresses assigned by the Internet Service Provider during negotiation of the connection.

Internet connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>, Broadband PoP: <Broadband PoP>
The Internet connection was established by the FRITZ!Box. The second part of the message specifies the IP addresses assigned by the Internet Service Provider during negotiation of the connection. If the Point-to-Point Protocol (PPP) was used for the Internet connection, the "Broadband PoP" field contains the name of the PPP remote site.
If this message appears during an active Internet connection, it means that your Internet provider has renewed the IP address assigned to your Internet connection.

PPP negotiation failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the access information for your Internet Service Provider in the FRITZ!Box settings and try again to establish an Internet connection.

PPP negotiation failed: Loopback found.
The transmitted data were returned to FRITZ!Box. This suggests a problem with your Internet Service Provider's server. If the error occurs again, contact your Internet Service Provider.

PPPoE error: DSL synchronization lost. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: Incorrect parameter. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: Incorrect service name.
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: Illegal packet from PPPoE server. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: PPPoE server reports a system error: (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: PPPoE server reports a problem. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: Unknown error. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

PPPoE error: Timeout. (<Message>)
The DSL connection was cleared for the reason displayed. If the error occurs again, contact your DSL provider.

Connection cleared: The remote site does not respond to any LCP echo requests.
The connection was cleared because the remote site did not respond. If the error occurs again, contact your Internet Service Provider.

Timeout during PPP negotiation.
The system aborted trying to connect to the Internet because the expected response did not arrive within the specified time limit. If the error occurs again, check your access information and contact your Internet Service Provider.

Internet Telephony Messages

Registration of Internet telephone number (<number>) failed. Reason for error: DNS error
Check the account information for Internet telephony to make sure that the registrar was entered correctly.

Registration of Internet telephone number (<number>) failed. Reason for error: Remote site not responding. Timeout.
Check the account information for Internet telephony. If the error occurs again, contact your Internet telephony provider.

Registration of Internet telephone number (<number>) failed. Remote site reports reason for error: <Message>
The messages listed here are transmitted by the Internet telephony provider. Please contact your Internet telephony provider for information about what the messages mean.

Internet telephony with <number> via <number> failed. Reason for error: <Message>
The messages listed here are transmitted by the Internet telephony provider. Please contact your Internet telephony provider for information about what the messages mean.

Clearing Internet (telephony) connection briefly to prevent the provider from disconnecting you in the immediate future.
After a brief interval the Internet telephony connection will be reestablished.

Internet (telephony) connection cleared: The remote site does not respond to any LCP echo requests.
The connection was cleared because the remote site did not respond. If the error occurs again, contact your Internet telephony provider.

Internet (telephony) connection established successfully. IP address: <IP address>, DNS server: <DNS server>, Gateway: <Gateway>
The FRITZ!Box established the Internet connection with the given parameters.

Internet (telephony) connection cleared.
This message is shown when the timer function is enabled and the Internet connection is idle. The Internet connection is also cleared to apply changes to the settings.

PPP registration at Internet telephony provider failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the account information for your Internet telephony provider in the FRITZ!Box settings.

PPP negotiation for Internet telephony failed.
During the connection setup, PPP negotiation between FRITZ!Box and the remote site failed. Check the account information for your Internet telephony provider in the FRITZ!Box settings.

PPP negotiation for Internet telephony failed: Loopback found.
The transmitted data were returned to FRITZ!Box. This suggests a problem with your Internet telephony provider's server. If the error occurs again, contact your Internet telephony provider.

Timeout during PPP negotiation for Internet telephony. (<Protocol name>)
The system aborted trying to connect to the Internet because the expected response did not arrive within the specified time limit. If the error occurs again, check your access information and contact your Internet telephony provider.

Dynamic DNS Messages

Dynamic DNS error: The specified domain name cannot be resolved.
The domain name entered in the update request does not exist. Check the domain name in the settings by selecting "Internet / Permit Access / Dynamic DNS" in the menu.

Dynamic DNS error: The DynDNS provider reports error <message>.
This message was transmitted by the Dynamic DNS provider. Check your account information. If the problem persists, contact your DynDNS provider.

Dynamic DNS error: The Dynamic DNS update was successful, but an error occurred during the subsequent DNS resolution.
The update request was confirmed by the DynDNS provider, but has not been implemented yet. After a few minutes your IP address will be converted automatically. If you would like to check it, open your domain in a web browser. If the connection cannot be established even after a long wait, contact your DynDNS provider.

Messages for Saving Settings

The password is incorrect.
Enter the password again.
Note: If you saved the settings without a password, they can only be restored on the FRITZ!Box where the settings were originally configured. Settings must be saved with a password if they are to be imported to a different FRITZ!Box.

The specified file is not a valid import file.
The file you selected is not an import file.

The specified file is too large.
The file you selected is not an import file.

The import file contains a country setting that cannot be imported to this FRITZ!Box.
The settings can only be restored on a FRITZ!Box with the same country settings on the "Telephony / Regional Options" page.

The import file does not exist or is too small.
The file you selected is not an import file or does not exist.

The import file does not match the current version of the firmware.
The import file was generated on a FRITZ!Box with newer firmware.
Update the firmware on your FRITZ!Box and import the settings again.

The import file does not match this type of FRITZ!Box.
The settings can only be restored on a FRITZ!Box of the same type.

The import file does not match the FRITZ!Box for this OEM.
The settings can only be restored on a FRITZ!Box of the same type.

An unspecified error occurred.

  1. Attempt to restore the settings again.
  2. If you receive this error message again, contact AVM Support.

Serious error during import procedure. The FRITZ!Box was reset to its factory settings.

  1. Create a new import file and try again to import the settings.
  2. If you receive this error message again, enter the settings manually or contact AVM Support.

WLAN Messages

WLAN station deregistered: Name: <name>, MAC address: <MAC address>.
The specified WLAN station is no longer registered at the FRITZ!Box. The cause may be:

  • The computer with the WLAN adapter has been turned off.
  • The WLAN station is located beyond the WLAN range of the FRITZ!Box.
  • The WLAN adapter was disconnected from the computer.

WLAN station registered: Name: <name>, IP address: <IP address>, MAC address: <MAC address>, throughput: <throughput>.
The specified WLAN station has logged in to the FRITZ!Box as a WLAN remote site.

WLAN registration failed: The authentication algorithm is not supported. Name: <name>, MAC address: <MAC address>.
Because the WLAN client uses a method other than Open System or Shared Key for registration at the FRITZ!Box, it is not possible to register on the FRITZ!Box.

WLAN registration failed: Association error. Incompatible capabilities. Name: <name>, MAC address: <MAC address>.
Check the "Mode" setting in the FRITZ!Box WLAN settings by opening the "WLAN / Radio Settings" menu. The mode configured here must be supported by the WLAN adapter in the WLAN client. Select the setting "g + b".

WLAN registration failed: Association error. Illegal MAC address. Name: <name>, MAC address: <MAC address>.
The MAC address filter is enabled and a WLAN client not permitted in the list of known WLAN devices is attempting to register.

WLAN registration failed: Authorization failed. Name: <name>, MAC address: <MAC address>.
A WLAN station attempted to register using an invalid WLAN key. The FRITZ!Box rejected the WLAN connection. At no time did the WLAN station have any opportunity to exchange data with the network.

WLAN station registered: Reactivating WLAN at full power.
The FRITZ!Box works as a "Green Access Point (Green AP)" to optimize the energy efficiency of WLAN use: As long as no WLAN device is registered at the FRITZ!Box, the FRITZ!Box automatically reduces the power consumption of the WLAN module to a minimum.
The message notifies you that this hibernation was ended at the given time by the registration of another WLAN device.

No WLAN station registered any more: Reducing power consumption.
The FRITZ!Box works as a "Green Access Point (Green AP)" to optimize the energy efficiency of WLAN use: As long as no WLAN device is registered at the FRITZ!Box, the FRITZ!Box automatically reduces the power consumption of the WLAN module to a minimum.
This message notifies you that the WLAN module of the FRITZ!Box began hibernation at the given time. However, if the automatic transmission power rule is enabled, transmission power remains at 100% so that the module can still be reached by WLAN stations.

Messages on the USB Port

The file system contained on the USB mass storage device <device name> is not supported or the device has an invalid partition table.
FRITZ!Box supports the file systems FAT and FAT32.

Could not mount an NTFS partition on the USB mass storage device <device name>. Use the "Safely Remove Hardware" command before disconnecting the USB mass storage device from a Windows computer.
The FRITZ!Box cannot read the data from an inserted USB mass storage device because the condition of the data on the USB mass storage device is undefined. This can occur when a USB mass storage device was disconnected from a computer without using the "Safely Remove Hardware" command.
Proceed as follows to remedy the problem:

  1. Reconnect the USB mass storage device with your computer and check it for errors.
  2. Disconnect the USB mass storage device from the computer using the "Safely Remove Hardware" command.
  3. Do not disconnect the USB mass storage device from the computer until your operating system displays the "Safe to Remove Hardware" message.

Printer sharing has not been started. Multiple printers are not allowed.
It is not possible to connect more than one printer to FRITZ!Box at the same time. Make sure that only one printer is connected to the USB port of the FRITZ!Box.

Transmission of WLAN settings failed. Several FRITZ!WLAN USB Sticks are plugged in simultaneously.
At any given time, only one FRITZ!WLAN USB Stick may be inserted in the USB port of the FRITZ!Box for transmission of the WLAN settings.

Messages on Online Storage (WebDAV)

Connection established to online hard drive.
The FRITZ!Box established a WebDAV connection to your online memory. This message is displayed in the following situations:

  • A USB mass storage device was inserted or re-inserted in the FRITZ!Box.
  • Online storage was enabled in the FRITZ!Box user interface.
  • The FRITZ!Box established an Internet connection.

Connection to online hard drive has been terminated.
The FRITZ!Box cleared the WebDAV connection to your online hard drive. This message is displayed in the following situations:

  • USB memory connected to the FRITZ!Box was disconnected using the "Safely Remove" button.
  • USB memory connected to the FRITZ!Box, which was used as fast memory for online storage, was removed "unsafely", for instance by simply pulling it out of the USB port on the FRITZ!Box.
  • Online storage was disabled in the FRITZ!Box user interface, or the settings for online storage were changed on the interface.
  • The Internet connection was cleared.

Could not establish connection to online hard drive: Not enough USB memory available.
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.

Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:

  • Disable online storage in the FRITZ!Box user interface.
  • Delete from the USB memory the folder "[USB storage partition name] \fritz\webdav\cache".
  • Enable online storage again. Now the memory space that has been freed up is at your disposal.

Could not establish connection to online hard drive: Reached transfer limit.
For the use of online storage, your provider defined a maximum data volume that may be transferred within a certain time period. This message appears whenever you have reached the maximum amount of data defined in your contract.
Contact the provider of your online memory in order to receive additional information and, if desired, to change the data transfer limit.

File transfer to online hard drive failed. Error: %s. File: %s
An error occurred during file transfer to your provider's WebDAV server, which indicates that certain restrictions apply to your online storage that were not fulfilled during file transfer.
Possible restrictions to online storage may include, for instance:

  • File size: A file to be uploaded is subject to a certain size limit.
  • Characters permitted: The names of folders and files may not include certain special characters.
  • Path length: The online hard drive allows only a certain number of characters in the path of the folder and file names.
  • Number of objects: No more than a certain number of files or folders are allowed to be located in a folder on the online hard drive.

Contact the provider of your online storage to find out which restrictions apply to your online storage. For an example showing the restrictions that apply to 1&1 online storage, click here.

File transmission to online hard drive failed: USB memory missing. File: %s
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.

Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:

  • Disable online storage in the FRITZ!Box user interface.
  • Delete from the USB memory the folder "[USB storage partition name] \fritz\webdav\cache".
  • Enable online storage again. Now the memory space that has been freed up is at your disposal.

File transmission from online hard drive failed: USB memory missing. File: %s
The space on the USB storage connected to the FRITZ!Box is insufficient to perform the desired action. Make sure that the free memory space on this USB storage is at least as large as the data to be transferred and then repeat the action.

Tip: After failed file transfers traces of data may block space on your USB memory. Free up this space by deleting the cache of the USB memory as follows:

  • Disable online storage in the FRITZ!Box user interface.
  • Delete from the USB memory the folder "[USB storage partition name] \fritz\webdav\cache".
  • Enable online storage again. Now the memory space that has been freed up is at your disposal.

Messages on "Push Service"

E-mail delivery failed: DNS error.
Could not resolve the name of the SMTP server.

  1. Check in the "System / Push Service / Advanced Settings" menu whether the correct SMTP server is entered in the "Name of SMTP server" field. Make sure that the spelling is correct.
  2. Make sure that the system is connected to the Internet: If you can surf using your web browser, your system is connected to the Internet.
  3. If all entries are correct and an Internet connection exists, attempt to send the e-mail message manually. Click the "Test Push Service" button in the "System / Push Service / Advanced Settings" menu.
  4. If the error still occurs, contact your e-mail provider.

E-mail delivery failed: Internal error.
An internal error occurred during e-mail delivery.

  1. Check all settings in the "System / Push Service / Settings" menu.
  2. Attempt to send the e-mail manually. Click the "Test Push Service" button in the "System / Push Service / Settings" menu.
  3. If the error occurs again, please consult AVM Support.

E-mail delivery failed: TCP error.

  1. Check in the "System / Push Service / Advanced Settings" menu whether the correct SMTP server is entered in the "Name of SMTP server" field. Make sure that the spelling is correct.
  2. Make sure that the system is connected to the Internet: If you can surf using your web browser, your system is connected to the Internet.
  3. Attempt to send the e-mail manually. Click the "Test Push Service" button in the "System / Push Service / Advanced Settings" menu.
  4. If the error still occurs, contact your e-mail provider.

E-mail delivery failed: Timeout.

  1. Check in the "System / Push Service / Advanced Settings" menu whether the correct SMTP server is entered in the "Name of SMTP server" field. Make sure that the spelling is correct.
  2. Make sure that the system is connected to the Internet: If you can surf using your web browser, your system is connected to the Internet.
  3. Attempt to send the e-mail manually. Click the "Test Push Service" button in the "System / Push Service / Advanced Settings" menu.
  4. If the error still occurs, contact your e-mail provider.

E-mail delivery failed. SMTP server reports: <Error message of the SMTP server>.
The e-mail could not be delivered.

  1. Check the e-mail addresses (recipient and return) as well as the account information in the "System / Push Service / Advanced Settings" menu.
  2. If the data are entered correctly, attempt to send the e-mail manually. Click the "Test Push Service" button in the "System / Push Service / Advanced Settings" menu.
  3. If the error still occurs, contact your e-mail provider.