Support information can assist the AVM Support desk in analyzing your problem more precisely. If support information is required, AVM Support will request it. Support information does not contain any individual data about usage or access information.
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DSL diagnostics data allow the AVM Support desk to perform an in-depth analysis of the DSL line. You can generate and save these data. After you click the button shown below, the FRITZ!Box is restarted. Then re-open this page in your browser.
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The DSL diagnostics data can be saved in order to send them by mail to AVM Support. Please do not save the data until at least 15 minutes after restarting. After the data are stored, the FRITZ!Box will be restarted again with DSL Diagnostics disabled.
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Additional support commands:
Packet Trace
System Status